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Privacy Policy

Effective 6/24/2022
Please Review This Policy Carefully

OUR COMMITMENT TO YOUR PRIVACY

Genesis Fertility (“our practice,” “our,” or “we”) operates this website (hereinafter referred to as the “Site”).  Our practice values and respects the privacy of its patients and visitors. The purpose of this Privacy Policy is to provide you with information about Genesis’s practices with respect to the collection, processing, use, storage, and disclosure of information when you use our Site. This Privacy Policy also describes the choices you can make about our use of your information.

We may update or modify this Privacy Policy at any time by posting the amended version including the effective date of the updated version. By using the Site, you agree to the terms of this Privacy Policy and the collection and use of information in accordance with this Policy. If you do not agree to be bound by this Privacy Policy, you should not access or use our Site or disclose any personal information through our Site. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Use.

 

HOW TO CONTACT US OR TO REQUEST A COPY OF YOUR RECORDS

If you have any questions or concerns about our use of your Personal Information, please do not hesitate to contact us through any of the methods below.

Phone: (415) 964-5618

Email: privacy@springfertility.com

You have the right to access your medical record in a timely manner.  You may request a copy of your records and you will not be charged for such copy except in the event that Genesis is charged by an outside vendor to reproduce such copy (such as for x-rays).  Patient requests for access to your medical record may also be made verbally or in writing to your physician or our staff. We make every effort to ensure that all of your information is accurate. If an inaccuracy is identified, you may request a correction, and a note will be made to reflect this on your records.

 

PERSONAL INFORMATION

By using our Site, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information about a natural person who is either identified or who can be identified from data provided by you or that comes into our possession. We collect information from you both when you provide it voluntarily and also automatically when you use our Site. We may also collect Personal Information from other sources, as described below. We collect Personal Information from you and any devices (including mobile devices) when you: use our Site, register for an account with us, register for our mailing list, book a consultation, provide us information on a web form, update or add information to your account, when you correspond with us, engage or connect with us through one of our social media pages, or chat with a patient support representative.

In addition, we may also collect Personal Information about you from third parties in connection with our Site, including from the following sources:

– Data analytics service providers
– Email, chat and other communications service providers
– Customer service providers
– Advertising providers
– Social media platforms
– Promotional partners

Please note that when you apply for a job through our website, you submit your Personal Information to a third-party recruiting service, subject to that service’s own terms and conditions and privacy policies. Please carefully review those policies before submitting your Personal Information.

 

HOW WE USE INFORMATION

We use information we collect for our business purposes, including:

– To respond to your questions and requests.
– To optimize the display of the Site on your device.
– To create, maintain and personalize your account with us.
– To provide, maintain, personalize, and improve our Site.
– To provide customer and patient support.
– To notify you about changes to our Site.
– To monitor the usage of our Site.
– To allow you to participate in interactive features of our Site when you choose to do so.
– To gather analysis and assess trends and interests.
– To detect, prevent, and address technical issues.
– To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.
– To provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on this Site or on other websites. We may also get information about your browsing history from our trusted business partners and vendors.
– To help maintain the safety, security, and integrity of our Site and technology assets.
– As otherwise described at the time your Personal information is collected.

 

SHARING YOUR INFORMATION

We share non-Personal Information with third parties at our discretion.  We do not sell Personal Information. In connection with our Site and our services, we may share your Personal Information with third parties where it is necessary in connection with our Site or performing our services, where required by law, or where we have another legitimate interest in doing so. These third parties are only permitted to use your Personal Information to the extent necessary to enable them to provide their services to us and are required to follow our express instructions and to comply with appropriate security measures to protect your Personal Information.

 

HOW WE SAFEGUARD YOUR INFORMATION

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.

 

HOW LONG WE STORE YOUR INFORMATION

We will retain your Personal Information only for as long as is necessary for the legitimate business purposes set out in this Privacy Policy and consistent with our services.  We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.  Additionally, we may continue to store your Personal Information contained in our standard back-ups.

If you become a patient of Genesis, please note that patient records are maintained a minimum of 16 years, or as otherwise required by law and professional regulations.

 

YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION

Marketing Preferences. If you have previously consented (“opted-in”) to receiving promotional emails from Genesis , you may opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us orby contacting us (see “How to contact us” section above). Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, asking you to review a product or service you have ordered, or notifying you of product recalls. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.

Personalized Advertising.  If you do not wish to participate in our advertising personalization programs, you can opt-out by following the directions provided within the applicable advertisement, through your Site account settings, or through disabling ad cookies through your browser settings. You may also opt out of receiving interest-based ads from Amazon, Facebook and Google. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on our website. Please visit the links below if you wish to opt out or update your preferences:

Amazon: https://www.amazon.com/adprefs
Facebook: https://www.facebook.com/ads/preferences
Google AdWords: https://adssettings.google.com/authenticated?hl=en

As noted above in “Information We Collect,” you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with our Site may be impaired and some features may not work as they were intended.

Additionally, Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser. The functionality of this feature is browser-specific and outside of our control and our system’s ability to function with such feature may be affected.

You can choose to limit the data that third party services (e.g., social media platforms) share with us using the options provided to you by the applicable third party service (for example, the options provided by a third party social media platform when you connect your social media account with our Site).  You can also disconnect your use of our Site from the third-party service at any time using the options provided to you by the applicable third-party service.  Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected

 

TRANSFER OF DATA

Your information, including Personal Information, may be transferred to, and maintained on, computer systems located outside of your province, state, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Please note that Genesis’ data is hosted in servers located inside of Canada with the exception of some back-up data, which is located within the United States.  By using this website and providing information to us using our systems, you consent to such transfer of data.

 

SENSITIVE PERSONAL INFORMATION

Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive personal information as this term is defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, criminal background or trade union membership) on or through the Site or otherwise to us.

If you send or disclose any sensitive personal information to us, you consent to our processing and using such sensitive personal data in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such content to our Site.

 

POLICY ON CHILDREN’S INFORMATION

Our Site is not created for anyone under the age of 13 (“Children” or “Child”). By using this Site, you represent that you are at least 13 years old.  If you do not meet this age requirement, then you must not access or use our Site.

We do not knowingly collect personally identifiable information from anyone under the age of 14, and we do not target the Site to children under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods provided above. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our systems.

 

LINKS TO OTHER SITES

Our Site contains links to third-party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy Policy does not apply to the information practices of those third-party websites. You should read the privacy policies of third-party websites carefully. We are not responsible for the content, privacy policies, actions, or security of third-party websites.

 

GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be construed and governed under the laws of Canada and the province of British Columbia (without regard to rules governing conflicts of laws provisions). You agree that venue for all actions, arising out of or relating in any way to your use of our Site, shall be in federal or provincial court of competent jurisdiction located in Vancouver, British Columbia. Each party waives any objections based on forum non convenience and waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party consents to personal jurisdiction in the courts identified above.

The whole process start to finish was intense and emotional but the best decision I ever made. Dr. Kashyap and her staff made the process so much easier. They were always available to answer questions, if I left a message or sent an email, that same day I heard back. Not once did they seem rushed, they always took the time for me.

Brooke
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